Refund Policy

We have a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging.
  • You will be responsible for shipping the item back and covering the cost of return shipping.
  • You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at info@hugbreathe.com with your order number.

Damages and Issues

Please inspect your order upon arrival and contact us within 15 days if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work with you to resolve it.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

If you have any questions or concerns about a specific item, please reach out.

Please note, we do not accept returns on sale items or gift cards.

Exchanges

The quickest way to get the item you want is to return the one you have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As with other returns, your item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days, minus a non-refundable service fee of $7.99.

Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@hugbreathe.com.

Cancellation Policy

You can cancel your order within 24 hours. A non-refundable service charge of $4.99 will apply unless otherwise specified.

If your order has already been processed and shipped, please wait for it to arrive and follow our return policy to send it back.

To cancel, please email us at the provided address. Exceptions may apply depending on promotions or offers. You will receive a confirmation of your cancellation. For further assistance or questions, don’t hesitate to contact our customer support team.